Q: Is your website secure?
Yes, we have everything in place to ensure the security of our customers’ payment information.
Not only are we PCI compliant and encrypt connections using SSL technology, but all payment information is encrypted and protected by our third party processing centers.
All payment information is encrypted and protected by our third party processing centers. We do not store or save any of your credit card information on our site.
All credit card payments on our website are processed by Stripe and Paypal. They are among the most trusted and reputable payment processors in the world.
We do not collect, receive or have access to any of your credit card information from these companies.
Q: What are the delivery times?
Due to the high demand on some of our products and the logistical issues we have all been facing since the pandemic began, please allow these times for your order to reach you: For Europe: 7-21 business days.
For the United States: 7-14 business days. For Canada, Australia and the
UK: 7-21 business days For the rest of the world: Depending on your location, your order may take 10-40 business days to arrive.
Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: What currency are your store prices in?
A: Our store prices are in United States dollars (USD).
Q: Do you have stores or only online store?
A: We still don’t have physical stores. We only sell online at the moment.
Q: Do you ship internationally?
A: Yes, we ship to almost all over the world. * International orders are subject to import, duty, and customs taxes, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges might be. For more information on your country’s custom policies, please contact your local customs office. All taxes, duties and customs charges are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the accepted method of payment for duties, taxes, and other charges levied upon delivery.
Q: Do we need to sign for the shipment?
A: You don’t need to sign for the shipment.
Q: Where do you ship the products from?
A: We ship from our warehouses in USA, UK, Singapore, or China. We work directly with reliable suppliers around the world, which allows us to pass our savings directly to our customers and provide them with exceptional products at very competitive prices. We sample every item and even visit factories to ensure the best quality and sustainable practices.
Q: How long before my product ships?
A: It will take 2-3 business days for your product to ship.
Q: What is the estimated delivery date (ETA)?
A: Depending on your locations, delivery may take between 7 and 30 days. Please rest assured that we will send your tracking number to you as soon as it is shipped.
Q: How do I return and replace my item?
A: We strongly believe in the quality of our products. We therefore offer a 30-day risk-free money-back guarantee (return shipping charges excluded).
If for some reason you are not satisfied with your product, simply send it back to us and we will refund your money or exchange your product (the decision is yours), up to 30 days, no questions asked . Please contact us by email at info@heyzola.com first and we will provide you with the appropriate return shipping address.
Please note that the return / exchange costs are your responsibility. We will not provide a return shipping label.
Please also note that any return sent to us without first contacting our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please try to check your spam emails or trash as it may also be found there.
Q: What if I want to cancel my order?
A: Most of items processed within 6-8 hours. If you want to cancel your order for any reason, please email us at info@heyzola.com within 24 hours.
Q: What if I still need help?
A: That’s what we’re here for. Contact us by e-mail at info@mayalouna.com